Skip to content

Free US shipping on $50+ / New Customers Get 10% OFF with Coupon: PR🏷️

Refund policy

Please note, once shipped out, orders cannot be cancelled. Everything we do is time sensitive and most orders are worked on almost immediately after the purchase. Our clients appreciate our fast service but this also means that we process fast!

Personalized gifts may not be returned for buyers remorse or any reason for that matter. Our personalization techniques are permanent and returned merchandise cannot be resold. If we make a mistake on any item we will gladly replace it.


We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned.


Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.


In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 30 days of receiving your product to begin the process.


After you’ve submitted a return request to via email, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.


If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.


If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.


Don't return the item to the address on the shipping label. If you have any questions regarding your orders, feel free to contact us. CUSTOMIZED PRODUCT CAN NOT BE RETURNED.